تطبيق طبيبك

Abstract

This research aims to analyze, design, and implement a hospital service management system as a single application serving three main roles: patient, doctor, and admin. The system enables patients to browse departments and doctors, view doctor profiles, book appointments, and track their bookings. Doctors can manage schedules, view appointments, and update their profiles under controlled permissions. Admin users can manage accounts and roles, create doctor profiles and link them to user accounts, and manage departments and schedules. Our team used Flutter to develop the user interface and adopted Firebase services (Authentication and Cloud Firestore) as the backend. Firestore Security Rules were configured to protect sensitive data and enforce role based access control. In addition, an anti-conflict appointment strategy was applied by structuring appointment records in a way that reduces double booking for the same doctor and time slot. The results showed that the system efficiently meets the basic requirements, with the activation of the real-time notification system to alert users to the status of reservations, thus ensuring accurate follow-up, improving image handling, and extending medical record capabilities. Keywords: Hospital application, Appointment booking, Flutter, Firebase, Cloud Firestore, Security Rules, Role-based access control.